The Skipper Store's shipping information, return policy and warranties.
Shipping Methods and Costs
Depending on the item(s) you purchase on www.waycool-usa.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States. To view detailed shipping information click here.
Return Policy
We want you to be fully satisfied with every item that you purchase from www.waycool-usa.com (www.skipperstore.com). If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned in new and unused condition, in original boxes (whenever possible), and with all paperwork, parts and accessories and original sales receipt (or packing slip for web orders) to ensure full credit.
After 30 days, please contact the manufacturer directly.
Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy. For detailed return policies click here.
Product Warranties
Please note: After our 30-day Return period, all product warranty issues must be handled directly between the customer and the manufacturer.
Manufacturer's Warranties
Many of the items that are sold on www.waycool-usa.com (www.skipperstore.com) come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.
Parts and Repairs
Please contact the manufacturer of an item directly with any parts and repairs questions. |
